![]() You can now see and control the device on your screen. Launch the Apple Configurator 2 on your Mac. Step – 1Ĭonnect the device to the Mac using the USB cable. You also need a lightning USB cable to connect the device to Mac. This device could be a new device or a factory reset device with no previous supervision configured. You also need the iOS device that needs to be supervised. Let us look at the step-by-step method to supervise iOS devices using Apple Configurator 2.įor this procedure, you need a Mac with the tool ‘Apple configurator 2’. Supervising iOS devices using Apple Configurator 2 (AC2): With Apple Configurator 2, administrators can configure company policies, install apps and enforce security restrictions on devices before handing them over to the end-users. Using Apple Configurator, the supervised mode can be enabled on company-owned iOS devices with ease. What is Apple Configurator 2?Īpple Configurator is a free-to-use Mac OSX tool that is used by enterprises to deploy iPads, iPhones, iPod Touch, and Apple TV devices using a physical USB connection. In this article, we’ll learn how to enable supervised mode on iOS using Apple Configurator 2. IOS devices can be supervised using Apple Configurator 2 (AC2) or Apple Device Enrollment Program (DEP). Supervision enforces the devices to enroll into an Apple MDM solution thereby granting granular control of managed devices to IT admins. Upload the latest token to Miradore by renewing it in System > Infrastructure Diagram.Apple Configurator 2 – How to activate supervised mode on iOS?įor the effectual management of iOS devices, supervision is recommended. The token in Miradore does not match the one in Apple Business Manager.You may do this from Miradore in the System > Infrastructure diagram (Apple Device Enrollment Program). The enrollment token for Apple Business Manager has expired and you need to renew it.There is an update on Apple Business Manager "Terms of Service", which you have not accepted.Solution: There are a few reasons for this error. This error occurs when trying to update devices from Apple Business/School Manager to Miradore. Solution: Reboot the device or, if that doesn't help, do the DFU restore for the device. There are multiple reasons for this error, like wrong timezone settings on a device or some WiFi network issue. ![]() Profile installation failed - The SCEP server returned an invalid response The issue does not exist on iOS version 13.2.3 and above. Solution: Instead of the Quick Start select the option Set up manually. This problem typically occurs when using Quick Start option during the iOS setup on devices with iOS version 13. The profile "" must be installed interactively during the DEP enrollment. See step 8 from the Adding iOS devices to Apple Business Manager using Apple Configurator 2 article for more details. Solution: Enrolling devices may fail due to an invalid profile if you have configured the iOS Setup Assistant to hide some steps when you added the device to Apple Business or School Manager using Apple Configurator 2. If rebooting the device does not help, do the DFU restore for the device. Then assign the enrollment profile again to the device and reboot it. Solution: Remove the enrollment profile from the device and wait that the Enrollment profile status ( Enrollment > Apple DEP) is Not assigned. ![]() The reason for it might be some configuration error in ADE or there is an unspecified problem with the device. This is a general error message when there is an issue with the device enrollment.
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